Private home management · Auckland
Quietly managing what matters most.
ONYX provides discreet property, concierge and security management for high-value residences and internationally mobile clients. From day-to-day maintenance to security, staffing and lifestyle requirements, we quietly coordinate it all.
What we do
Everything a home needs, managed by one accountable operator.
We look after a limited number of homes, so every property receives genuine attention. No call centre, no rotating roster of strangers - just one accountable operator coordinating the people, property and practical details that keep your home running properly.
Property oversight
Regular inspections, security and systems checks, storm and post-event visits, pre-arrival preparation and departure close-downs. Every visit is documented, with clear reporting so you know exactly what has been checked and what needs attention.
Contractor management
One point of contact for every trade. We source, schedule and oversee plumbers, electricians, builders and specialist contractors, making sure work is completed properly and invoices are reviewed before payment.
Household staff
We help recruit, vet and coordinate housekeepers, gardeners and other household staff, while providing continuity and cover when someone is unavailable.
Security and Risk
ONYX is a fully licensed security provider. We provide residential security assessments, alarm and CCTV oversight, security personnel and practical response planning - helping identify vulnerabilities and ensuring there is a clear, rehearsed plan when something goes wrong.
Vehicle management
Servicing, WOF and registration, detailing, maintenance and storage - with your vehicles looked after and ready when you need them.
Vessel and crew management
Coordination and oversight of vessels and crew, integrated with the wider management of your home and property. One accountable contact rather than another separate arrangement to manage.
Residential concierge
The practical things that make owning a home easier - receiving deliveries, arranging provisioning, meeting contractors or waiting in for a technician. Useful support, directly connected to the home.
Design and styling
Interior design, renovation design and event styling require specialist expertise. Where these services are needed, we work alongside trusted professionals rather than trying to be something we are not.
Legal, tax and immigration
For property acquisition, residency, tax or estate structuring, we introduce you to the appropriate specialist advisers and coordinate where useful, while remaining focused on the home itself.
Second homes and vacant properties
Ready when you arrive. Watched while you are away.
Whether it is a weekend bach or a home you visit twice a year, we manage the property throughout its full lifecycle. From preparing it for your arrival to actively overseeing it while you are away, nothing is left to chance.
Ready on approach
The home is cleaned, warmed and prepared before you arrive. Beds made, provisions stocked, gardens and pools checked, vehicles prepared and any outstanding issues resolved - so the property is ready when you walk through the door.
On call
A trusted team to take care of whatever comes up during your stay. From coordinating contractors and provisioning to managing unexpected issues, we take care of the practical details so you don't have to.
Properly closed
The home is reset and secured for your departure. Laundry completed, perishables cleared, systems returned to their vacant settings, security armed and a final report provided.
Actively checked
Regular interior and exterior inspections keep the property monitored between visits. We check for leaks, humidity, pests, weather damage and other issues, run taps where appropriate, collect mail and record every visit with photographs and clear reporting.
Handled, not just reported
A burst pipe, storm damage or an alarm at 2am - we respond rather than simply notify you. We triage the situation, attend where required, coordinate the appropriate contractors and keep you informed until the issue is resolved.
How it works
A straightforward start. Then we take it from there.
A confidential conversation
We talk through your property, your routine and what is currently frustrating you about managing it. No obligation, no pressure.
A walkthrough and written care plan
We visit the property, meet any existing staff or trades and set out exactly what we will manage, how often we will do it and what it will cost.
We take it from there
Regular visits, documented reporting and a direct line to us - so the home keeps running whether you are standing in it or on the other side of the world.
Who we help
For owners whose homes have become another job.
The global executive couple
Remuera · Herne Bay
Both working and travelling, with staff, grounds and a home that still needs managing while they are away. What they are really after: One accountable person who knows the property and makes sure nothing depends on them noticing a problem from the other side of the world.
The weekend escaper
Omaha · Matakana
A bach that sits quiet during the week and comes alive at the weekend. What they are really after: Arriving to a home that is warm, stocked and ready - not a scramble, and not a surprise.
The offshore owner
Auckland property · Based overseas
No trusted local eyes on the property, and a time-zone gap that makes managing trades and problems from abroad unnecessarily difficult. What they are really after: Someone they trust on the ground, with clear and transparent reporting.
The rural or lifestyle-block owner
Coatesville · Riverhead · Karaka
Acreage, water systems, gates, generators and trades that can be difficult to coordinate from a distance. What they are really after: Someone local who understands the property and takes responsibility for keeping it running.
Why ONYX
What it takes to earn a set of keys.
Access to your home, your staff and your movements comes with trust. We take that responsibility seriously.
Vetted, insured people
Our team and the contractors we engage are appropriately vetted. We carry public liability and professional indemnity cover, with details available on request.
Written reporting, every visit
Every inspection is documented with photographs and a timestamp. You always know what was checked, when it was checked and what needs attention.
Absolute confidentiality
Confidentiality is fundamental to the relationship. We do not discuss a client's property, movements or arrangements with other clients, contractors or publicly.
A clear service agreement
Scope, response times and costs are agreed in writing before we begin. You know exactly what is included and how additional work is handled.
Fully licensed security provider
ONYX is fully licensed under the Private Security Personnel and Private Investigators Act 2010, giving clients confidence that where security forms part of our role, it is managed and delivered by a properly licensed operator.
A trusted, reliable presence
No rotating roster. You deal with people who know your property, understand your preferences and take responsibility for getting things done. A familiar, dependable team you can rely on when you need them.
About
Making private life simpler.
Nick Templeman
Director, ONYX
Operations Manager, Templeman Security
Nick has spent the past 18 years working in the security industry, much of that time with Templeman, one of New Zealand's established security companies, where he continues to serve as Operations Manager.
His work has taken him into private residences and alongside private clients for many years, providing a close understanding of the demands that come with managing larger homes, estates and private lifestyles.
Over time, one thing became increasingly clear: security is only one part of what a private residence requires.
For homeowners with multiple vehicles, household staff, contractors, boats and complex property systems, managing everything can quickly become a responsibility in its own right. Contractors need coordinating, staff need managing, vehicles require servicing, vessels need oversight, and property and security systems need to be monitored and maintained. Often, it is the smaller details that are overlooked - only becoming apparent when they turn into costly or disruptive problems.
That is the gap ONYX was created to fill.
Nick founded ONYX three years ago with a focus on private home and security management. Since then, the business has evolved into a broader private property and lifestyle management service, overseeing everything from household staff and housekeeping to vehicles, vessels, contractors, security systems and the day-to-day operation of private residences.
At its core, ONYX provides a trusted point of oversight - bringing together the people, services and practical details required to keep a property running properly.
Your home should work for you, not become another job to manage.
Nick works closely with each client to understand how their home and lifestyle operate, then takes responsibility for the details behind the scenes. The objective is simple: to make sure things are taken care of properly, efficiently and proactively - often before they become a problem.
Pricing
Straightforward pricing. No surprises.
We believe professional property management should be simple to understand and easy to budget for. Our services are structured around three clear levels of management. Following an initial property walkthrough, we will recommend the appropriate service and confirm your management fee before any engagement begins.
Home Watch
Designed for second homes, holiday homes and properties that are vacant for periods of time.
- Scheduled and documented property inspections
- Photo report following every visit
- Identification and reporting of maintenance issues
- Emergency triage and coordination
- Oversight of contractors when required
Private Home Management
Our core management service for clients who want their home professionally looked after without having to manage the day-to-day details themselves.
- Regular property oversight
- Contractor sourcing, coordination and scheduling
- Invoice review and approval management
- Household staff coordination
- Maintenance and service management
- Priority response
- Regular reporting and updates
Full-Service Management
For larger properties, multiple residences, staff-heavy households or clients requiring a more comprehensive level of support.
- Management of multiple properties
- Household and estate staff coordination
- Dedicated availability
- Vehicle and transport programmes
- Security and risk management coordination
- Complex maintenance and project oversight
- A single management retainer covering the agreed scope of services
How Costs Work
Your management fee covers the services included within your agreed level of management.
Contractor, supplier and other third-party costs are charged separately and passed through at cost. We do not add undisclosed mark-ups to services arranged on your behalf.
Any work outside the agreed scope — including after-hours emergency call-outs, additional labour or larger projects — will be discussed and approved with you before any costs are incurred.
You will always know what you are paying for, who you are paying, and why.
Contact
Arrange a confidential
consultation.
Call or email us to arrange a time to talk. Where appropriate, we can also meet you at the property to better understand your requirements