Privacy Policy

ONYX Property | Concierge | Security ("ONYX", "we", "us") is a private property, concierge and security advisory based in Auckland, New Zealand. We handle personal information in accordance with the New Zealand Privacy Act 2020.

We may collect the following information when you contact us or engage our services:

• Name, email address and phone number
• The nature of your enquiry and any details you choose to share
• Service preferences and correspondence history
• Basic, aggregated website analytics (page views, country, referrer) collected via a privacy-friendly analytics provider that does not use cookies or track individuals

• To respond to enquiries and provide the services you have requested
• To maintain confidential client records
• To improve our website and understand which content is useful
• To comply with legal and regulatory obligations

Client information is treated as strictly confidential and is only shared with team members or trusted partners where necessary to deliver the service requested. We do not sell or rent personal information.

Information is stored on reputable third-party platforms with appropriate technical and organisational safeguards. Some providers may store data outside New Zealand; where this occurs we take reasonable steps to ensure comparable protections apply.

Under the Privacy Act 2020 you may request access to, or correction of, the personal information we hold about you. To make a request, please contact us at contact@onyxproperty.co.nz.

Our site uses a privacy-friendly analytics tool to measure visits at an aggregate level. No advertising cookies, cross-site tracking or personal profiles are created.

For any privacy concern or complaint, please write to contact@onyxproperty.co.nz. If unresolved, you may contact the Office of the Privacy Commissioner (privacy.org.nz).